Authored by - Asha Mathew
Inspection is not just about seeing what’s ok and what’s amiss but also to be able to see what’s coming. It also includes having the understanding and sensibility that it is currently someone else’s private space (especially during routine inspections). A few best practices will help make an inspection really fruitful.
DURING COVID TIMES
Sanitized and Socially Distanced – This has to be a prerogative in the given tough times. The individual going for inspection must take all the necessary precautions not just for his/her own safety but also the safety of the tenants. At all times, social distancing should be maintained with the mandatory mask on and the use of sanitizers as required. The manager should also insist on the tenants wearing their masks as they go with him/her for the inspection.
Virtual Video Inspection – If a personal visit isn’t possible due to the Covid situation, asking for a detailed live video inspection might be a good idea. Here the manager should be able to guide the tenant to what exactly he wants to see in the video. Thus, a certain amount of preparedness is required on the part of the manager for what he expects to see during the call. The manager’s preparedness will go a long way to determine the efficacy of a virtual inspection.
AT ALL TIMES
Send the Observant Eye – The best person to send for an inspection is someone who is observant of small changes and has an eye for detail. The purpose of a thorough inspection is lost if the person inspecting doesn’t possess these qualities. Inspection cannot be about a chat and a superficial visit. The purpose is to take a closer look at the running condition of everything in the house and also look out for aspects that might pose a problem in the future, for eg. Too much weight put on a lightweight shelf, corrosive cleaners that might damage taps and faucets.
Inform, then Inspect – Like we said earlier, a routine inspection happens in someone else’s personal space. It is important to inform the tenants of the inspection so that they don’t see it as an intrusion into their space. A time that is acceptable to both parties should be set for inspection unless there is a need for a sudden inspection to get information about certain whereabouts in the house.
Sensitive, Systematic Documentation – While systematic documentation of an inspection is a must, a manager needs to also be careful of the pictures that he takes while documentation. Pictures of personal belongings of the tenant must be avoided as far as possible. We must at all times remember that work needs to be done but the respect for personal space should be paramount.
Finally, a good inspection is one that gives the manager the necessary information required for further action without compromising on the comfort and ease of the tenant. We, at Raksha Property, always value the tenant’s privacy above everything else.